New Exams Officers

A two-part training programme designed for new Exams Officers and those requiring a refresher course

Actions for Autumn takes place in October and covers key tasks including planning, preparation and exam entries.

Spring into Summer takes place in late February/early March and prepares Exams Officer for the summer exams series and results/post-results


Exams Training, in conjunction with OCR and The Exams Office, deliver two courses during each academic year which are designed specifically for new exams officers Actions for Autumn and Spring into Summer.

New exams officers are strongly encouraged to attend both courses.

These are suitable for new exams officers, exams assistants or those requiring a ‘refresher course’. The primary focus of this training is General Qualifications (GCSE/GCE), although the good practice, hints and tips apply to all qualifications.

These courses provide a step-by-guide to the key tasks which you will need to undertake in your new role.

All courses contain a range of table-based activities to aid understanding, share good practice and network with colleagues.

The experts who launched The Exams Office are responsible for course content and delivery. They have experience as exams officers, members of SLT, devising and delivering DfE exams policies and initiatives, leading government exams support field teams, and creating good practice exam guides which are followed by more than 3000 schools/colleges. The team also consists of awarding body personnel and ex-JCQ inspectors. They will be available throughout the day to answer your questions.

All events start at 9.30am (registration from 8.45am) and finish by 4pm


New Exams Officer Training – Actions for Autumn

Course content (illustrative only):

Planning for the 2018/19 academic year

  • The Exams Cycle
  • The Exams Community
  • JCQ regulations & centre inspections
  • Secure exams storage
  • Qualification changes/update
  • Building your centre’s annual exams plan
  • Key deadlines & creating a ‘Key Dates Calendar’
  • Exams policies – producing/reviewing/updating policies required for JCQ inspection purposes
  • Working with your Heads of Department
  • JCQ inspections – access arrangements, controlled assessment/non-examination assessment, change of centre address/secure storage, maladministration/malpractice
  • Contingency planning

Access arrangements

  • Key tasks for the autumn term
  • Defining roles and responsibilities
  • How access arrangements impact upon your role
  • Meeting deadlines

Managing the exam entries process

  • Entry types
  • Estimated and final entries
  • Certification
  • Different type of qualifications/assessments – linear and unitised
  • Your role in gathering and sharing candidate/qualification information
  • Managing entries and avoiding late entry fees
  • Understanding entry codes and awarding body information
  • Common entry errors

Your invigilation team

  • The importance of creating an effective invigilation team
  • JCQ requirements
  • Training your invigilators
  • Access arrangements

Preparing candidates for exam days (this section is included for those involved in November and January exams)

  • The exam room – rules and regulations
  • Utilising mock exams
  • Timetabling, rooming and seating plans
  • Briefing candidates, staff and parents


  • £145 – one delegate – for members of The Exams Office and OCR centres (non-discounted price £195)
  • £255 – two delegates (non-discounted price £345)
  • £365 – three delegates (non-discounted price £495)

Prices are exclusive of VAT

This is a full day course (including refreshments & lunch)

Dates & Venues

Location & Venue Date Venue Address
(Emirates Old Trafford)
9 October Talbot Road,
M16 0PX
Book now
(DoubleTree Hilton)
10 October Granary Wharf,
Book now
(Grand Connaught Rooms)
12 October 61-65 Great Queen St,
Book now
(Novotel Hotel)
17 October Broad St,
B1 2HG
Book now
(Bristol Hotel)
18 October Prince St,
Book now


Delegate feedback – New Exams Officer Training – Actions for Autumn (October 2017)

Very useful course. Looking forward to the next installment in Spring!

(Barry Waghorn, The Ilfracombe Academy – Bristol event, 6 October 2017)

‘Fantastic! This course was so informative and exactly what I needed being new in post. The presenters were very clear, knowledgeable, approachable and informative’

(Sarah Partlett, Park Hall Academy – Birmingham event, 2 October 2017)

‘This course has given me the confidence to question others in my centre, as well as providing me with exam policy/procedure templates which will be very useful. The presenters were very knowlegdeable and friendly. They imparted information at a fast pace and included relevant examples and extended discussions when appropriate.’

(Diane Cameron, Pinderfields Hospital PRU – Leeds event 11 October

New Exams Officer Training – Spring into Summer

Course content (illustrative only):

Getting ready for the Summer 2019 exam series

The Exams Cycle

  • What is the ‘Exams Cycle’ and how/why to follow it

The Exams Community

  • Internal and external support for exams officers

Update – exams and qualifications changes

  • An explanation of exam and qualification changes impacting upon the Exams Officers


  • Actions following exam entries
  • Checking awarding body feedback following entries

Access arrangements

  • What are access arrangements and reasonable adjustments?
  • Centre and JCQ approved access arrangements
  • JCQ deadlines for applications
  • The role of the Exams Officer in managing access arrangements
  • Managing emergency access arrangements
  • Next steps upon returning to your centre

Assessments/Internal assessment

  • Different types of assessment
  • The process for managing internal assessments in your centre


  • Creating student and centre exam timetables
  • JCQ regulations
  • Centre supervision
  • Managing timetable variations


  • Ensuring adequate and appropriate rooming for exams within your centre

Seating plans

  • Creating effective seating plans

Storing confidential exam materials

  • JCQ requirements
  • Hints and tips on storing confidential exam materials

Exam briefings/guidance for candidates, staff and parents

  • Key information to relate to candidates, staff and parents to ensure an effective exam series

Preparing your invigilators

  • JCQ requirements
  • Areas to cover when training invigilators

The exam day

  • Preparing for the exam
  • At the beginning of the exam
  • During the exam
  • At the end of the exam
  • After the exam
  • Setting up the exam room
  • Candidate equipment
  • Contingency planning and risk assessment
  • Dealing with late arrivals
  • Dealing with very late arrivals
  • Dealing with malpractice
  • Dealing with emergencies
  • What is ‘special consideration’?

The JCQ centre inspection

  • Types of inspection
  • Areas inspected
  • Hints and tips on preparing for a JCQ centre inspection

Packing and dispatching scripts

  • A step-by-step guide on how to pack exam scripts
  • What is the Parcelforce ‘yellow label’ service?
  • A step-by-step guide to dispatching your exam scripts
  • Examples of good/poor packing labelling

Results and post-results

  • Planning and preparing for results day(s) and post-results
  • Restricted results
  • Understanding results information
  • Reviews of marking and moderation


  • £145 – one delegate – for members of The Exams Office and OCR centres (non-discounted price £195)
  • £255 – two delegates (non-discounted price £345)
  • £365 – three delegates (non-discounted price £495)

Prices are exclusive of VAT

This is a full day course (including refreshments & lunch)

Dates & Venues


Location & Venue Date Venue Address
(Novotel Hotel)
26 February Broad St,
B1 2HG
Book now
(Bristol Hotel
27 February Prince St,
Book now
(Grand Connaught Rooms)
1 March 61-65 Great Queen St,
Book now
(Hilton Leeds City)
5 March Neville St,
Book now
(Emirates Old Trafford)
6 March Talbot Road,
M16 0PX
Book now

In association with

Book your place now

Jugjit Chima - Senior Trainer

Jugjit served as Head of History, Head of Year and Head of Exams at two UK-based secondary schools for over a decade before being seconded to OCR as Support Materials Manager. Jugjit was appointed as Regional Manager (later National Manager) of the Department for Education’s (DfE) Exams Centre Support Team in 2008, and as a Prince2 practitioner, he also led on several UK government education-based projects. After leaving the DfE, Jugjit served as National Education co-ordinator for the London-based Institute of Education, and Head of International Projects and Resources for Coventry University. Jugjit formed ‘The Exams Office’ in 2014, and with over 2600 school memberships, it is the world’s leading exams-based support organisation. He is responsible for stakeholder engagement, operational delivery, strategic development, and produces exams-related articles which are published in the UK educational press. Jugjit organises ‘The Exams Office’s’ annual National Conferences - which were attended by over 1500 exams office staff in January 2018. In 2016, he formed ‘Exams Training Limited’ to deliver quality and affordable exams-based training to UK and overseas centres.

Brian Rogers - Senior Trainer

Brian has extensive experience in the inspection and quality assurance of examination centres . He was formerly an Assistant Director (Communication) at the Welsh Joint Education Committee (WJEC) anda JCQ Centre Inspector for over twenty five years, as well as an adviser and presenter for the Regional Training Agency (RTA)He continueshis role as a consultant in examination management, invigilation centre inspections and malpractice procedures. He has extensive experience in a range of training for new and experienced exams officers and has produced training materials for invigilators and exams officers.

Brian supports SLT, invigilator and new and experienced Exams Officer training events for Exams Training receiving outstanding feedback for his ‘role-play’ style ‘When the inspector calls‘ presentation.