Terms and Conditions

Events hosted and run by Exams Training

 

By booking a place at any one of the training events listed on the Exams Training website you understand and agree to the following terms and conditions:

  1. Exams Training is the training arm of The Exams Office Limited
  2. All events, correspondence and payment relating to any activity associated with Exams Training is owned and managed by The Exams Office Limited
  3. Payment must be made in full prior to the event taking place, and within 30 days of receipt of the invoice. Late payment may incur an additional charge of £30 at the discretion of The Exams Office Limited
  4. Bookings will not be confirmed until payment has been received in full
  5. Payment must be made in full prior to the event, unless written approval is received from The Exams Office Limited to pay on the day of the event, or within a defined time period after the event
  6. As delegate numbers are confirmed with the venue, and training materials ordered at least 14 days prior to each event, delegates must give at least 14 days’ notice to cancel their place (30 days’ notice is required for non-UK events)
  7. If a minimum of 14 days’ notice cancellation is not given then a refund, or credit note for a future events, will not be issued (a minimum of 30 days’ notice is required for non-UK events)
  8. If an online version of a training event is produced, it will be made available to delegates who fail to give a minimum of 14 days’ notice of cancellation or fail to attend on the day. Access to this online training will be limited to a specific period of time (as determined by The Exams Office Limited)
  9. If more than 14 days’ notice is given, then a full refund may be issued at the discretion of The Exams Office Limited, less an administrative fee (more than 30 days’ notice is required for non-UK events)
  10. Delegates who have paid in full but fail to attend on the day of an event for any reason – including adverse weather, transport or personal reasons – will receive the relevant training materials in hard copy format via post (and a link to any relevant online training if this has been produced) and a link to the online version of the training (if this has been produced). A refund or credit note for future events will not be issued
  11. To be contacted in the future, if required, by The Exams Office Limited or any of our partner organisations
  12. At all training events, delegates will adhere to the rules and regulations as set by the venue.

 

Additional terms and conditions – 2020/2021 academic year

The following terms and conditions apply to events taking place during the 2020/2021 academic year which are impacted by government/venue restrictions as a result of the coronavirus:

  1. For training events taking place in from September 2020 to March 2021 (inclusive) invoices will not be sent to delegates until 8 weeks prior to the event
  2. Payment will be due at least 14 days prior to the event
  3. Upon receipt of the invoice, if a delegate does not wish to attend, they can cancel their place at no cost. We must be informed of any cancellation via email and at least 14 days prior to the event
  4. If an event is cancelled at short notice due to government restrictions, delegates will be given the option to receive course materials and access the training via an online video at a cost of £95
  5. If a delegate opts to access the online training video, and their invoice has been paid, the difference will be refunded or a £100 credit offered for a future training event – this must be taken within 12 months
  6. Access to our online training videos will be password protected and available until the end of February 2021